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Access to Records, Patient Rights, FOI Policy and Violence Statement

Data Protection - Access to Medical Records

Under the Data Protection Act every patient has a right of access to their health records. In the case of a child’s health records, as a general rule, any person with parental responsibility will have right to apply for access to those records.

Occasionally requests for medical information may be received from persons other than the patient e.g. solicitors, insurance companies or relatives. If you need a doctor to write a clinical letter on your behalf or fill in an insurance claim for there will be a minimum charge of £15. Due to the large number of such requests you will normally need to allow 14 days for the completion. The Practice will only supply such information after consent in writing from the patient has been received. The patient has a right to withhold their consent if they so wish.

N.B Please submit any request for access to health records in writing to the practice. Where patients request copies of information under the Data Protection Act, the practice charges a fee of £50.

Patient Rights

You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.

We will:

  • Ensure our patients have 24-hour access to medical advice.
  • Aim for you to have access to a suitably qualified medical professional within 24 hours of your initial contact during surgery hours, or in an urgent case, the same day.
  • If we cannot help you within the desired time frame we will let you know why.
  • Work in partnership with you to achieve the best medical care possible.
  • Involve you and listen to your opinions and views in all aspects of your medical care.
  • Endeavour to ensure the prevention of disease, illness and injury is a primary concern.

The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle. We would respectfully ask that you: 

  • Let us know if you intend to cancel an appointment or are running late.
  • Treat staff with courtesy and respect. Reception staff may have to ask some personal questions to assist us in providing you with the best service.
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number. Please ensure that we have your correct telephone number, even if it’s ex-directory.

As patients, you are responsible for your own health and that of any dependents. It is important that you adhere to information and advice given to you by health professionals, and co-operate with the practice in endeavoring to keep you healthy.

Violence Statement

The practice considers aggressive behaviour to be any personal, abusive and/or aggressive comments,cursing and/or swearing, physical contact and/or aggressive gestures.

The practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, or the patient, or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relatives will be reported to the police as an assault.


Freedom of Information

A copy of our Freedom of Information Policy can be found by clicking here.

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